Best WordPress Customer Support Ticket System Plugins

By | February 22, 2017

Best WordPress Customer Support Ticket System Plugins

awesome support

1.Awesome Support

Awesome Support is arguably the best open-source ticketing system plugin for WordPress. It’s free to use and you can integrate the plugin with any number of websites.

Getting started with your customer support wing is as simple as downloading a zipped file, installing it on your dashboard and activating it from your installed plugins repository.

This plugin is good enough to handle all the generic functionalities associated with a help-desk support system, but if you are looking for extended capabilities, then there are premium addons which can be purchased separately.

Built with the Titan Framework, most of the settings in this plugin are customizable. It was created with flexibility in mind. It allows you to easily set up new custom fields.

You can have multiple help-desk agents to manage the tickets and respond to them. It also allows the users to attach files with their tickets. All the actions are notified to the relevant users via emails.

Awesome Support Features:

  • Open-source license – you can use the plugin at no cost.
  • Easy installation and setup.
  • Highly flexible – allows custom fields feature.
  • Ability to set up multiple help desk agents.
  • File upload is supported.
  • Supports email notification.
  • Multi-language support – available in English, French, Dutch, Hungarian, Italian, Portuguese, Spanish, Swedish, Persian and Polish.

Price: Free

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2. ClickDesk Live Support

clickdesk

Another open-source ticketing system for WordPress websites, ClickDesk Live Support stands apart from the other similar plugins due to the availability of live chat, voice support and video chat features.

It’s a customer support combo pack that not only helps you to manage an organized ticketing system, but also provides multiple options to interact with your customers on a need basis. It comes with advanced reporting feature to give you more insight on your business.

This plugin is cross-browser compatible and responsive in nature. It supports multiple languages. It comes with a visual customizer to customize the outlook of the front-end interface without touching a single line of code.

Besides the ticketing system, it allows your customers to make use of voice and video chats directly from your website without installing any additional software. Agents can answer live chats and video calls through ClickDesk’s online agent panel, or choose to integrate it with Google Talk or Skype.

It allows you to view and track website visitors in real time. Moreover, ClickDesk Live can also provide you with accurate information on customer location and IP address.

 

ClickDesk Live Support Features:

  • Open-source plugin, can be downloaded freely from the WordPress plugins repository.
  • Complete customer management solution with ticketing system, live chat, voice messages and video chat features.
  • Live chat and video call integration with G-Talk and Skype.
  • Send and receive files from chat widget.
  • Cross-browser compatible, fully responsive.
  • Multi-language support with ‘Click-to-Translate’ feature.
  • Visual customizer to modify the front-end outlook.
  • Advanced reporting feature.
  • Visitor tracking with accurate information.
  • Inbuilt social integration toolbar.

Price: Free

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